If your TV sees the SSID, but cannot connect to the router this normally indicates something is wrong with the router. We suggest for best results that the TV have a signal strength of 3 or more bars and is less than 15 feet (with no obstructed views, such as multiple walls) from the TV. If the signal strength is less than 3 bars, your router will need to be moved closer to the TV.

When selecting a wireless connection check the signal strength of your wireless network. If your wireless internet is working but it will not connect to your TV, first we need to determine that the TV is able to see the SSID (Wireless Network Name). My TV sees my router but it will not connect.At the support page, click ‘Service Request’ a drop down will appear.Service Request (click here if your unit is still within the 1 year manufacture warranty).To find a servicer in your area, select the product type, the radius you want to search, your zip code, and then press submit.Service Locator (click here if your unit is out of warranty).Please click one of the following links below to have a servicer come to your location. If you’ve confirmed all the steps above are correct, your unit may require service. Press the menu button on the TV or remote to see if the menu appears on the screen. If the power indicator is on, but there is no picture, this could be a signal issue.The power indicator light is on (this is located at the bottom middle of the TV).Even if the cable is just a little bit loose will cause a loss of power. Sometimes when moving the TV the power cord can become loose.The power cord is firmly connected into the TV and the wall outlet.You can try using a different outlet or extension cord to confirm, or plug the TV into another outlet where another device is working.Make sure that the TV is plugged into a working outlet.If your TV will not power on, check the following:

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